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*Every place says that they are honest. H&I really means it. I appreciate the terrific customer service, text message updates, and knowing that I am not being oversold. Honesty and Integrity. Thanks!
*This family owned auto service makes everyone who visits it feel like they are being taken care of like they are part of their family. Services provided are very professional. Will recommend to everyone I know.
*I have now taken my car here twice. This team is on top of everything. They text you photos and paragraphs of any problems and let you decide. I am a big fan of the customer experience overall. I would recommend them even if they were a little out of the way because they don’t push. Single parents with a lot on their plates could also benefit from H&I just set an appointment!
*I brought in my 2002 Ford F150 with quite a bit of wear and tear on multiple items. The truck ran just fine but hadn’t had a tune up in years, the horn didn’t work, the left rear door didn’t open (Cabling was broken inside the door panel), shocks were worn out, brakes were bad and the column shifter lever was very loose and sloppy. I think there were even a couple other things that I am forgetting to mention. The service was great, they kept in constant communication throughout the process and they did not try to up sell anything during the process either. It was a little less than the quote when it was all said and done which was nice. It isn’t the cheapest place in town but I am a firm believer in good customer service and you get what you pay for. I will use them again and recommend them to others if I get the chance.
*5+ stars if I could. Honest evaluation, reasonable pricing, and quality work. I came here because the dealership was giving me the run around. Jon was able to get us right in for an evaluation which came with a full write up and pictures. Work was completed in 2 days and I received status updates throughout. This is the place to go for an honest quality mechanic.
*These gentlemen are the nicest to deal with. They checked our car out today and were very professional about the results of the diagnostic test. I appreciate this type of service and know if I go in to have them check a problem, they aren’t going to see how much they can wrack a bill up.
H&I Automotive will be recommended to anyone needing their services.
*Very friendly and knowledgeable staff. We quickly received a thorough estimate. The price was fair. We’ll definitely return.
*First time using the mechanic shop. Very impressed with the service and communication. They did exactly what they stated in the initial conversation at the time I dropped the car off. Owner Spencer did a test drive with me to hear the noise and then Jon kept me posted on what needed done and when the car would be completed.
Highly recommend this shop.
*These guys are extremely professional and run the company with integrity. You can trust these guy that they will tell you exactly what is going on with your vehicle. I went to a shop and they said I could not get a alignment done on my work van and had to spend $1,600 before I could do the alignment. I went over to H&I after that and they showed me exactly what could be replaced but was extremely urgent…they said I could get an alignment done on my work van without replacing $1600 worth of parts. They changed my oil and got an alignment on my work van. I give H&I five stars because my experience with this company and how they operate is really how every company should operate.
Professional, Trustworthy and integrity. I will be recommending any friend or family to H&I, Because I know they will treat the customer right and be honest.
*Today was my first visit to this store/company. I showed up without an appointment and talked to Jon about getting an oil change and fix a rattle noise in my car.
He didn’t give me the mechanic look of when a customer tries to imitate a noise their car is making. Instead he wrote it down and said he would squeeze my car in because I did not have a appointment.
I received the email with the mechanics write up and a phone call from Jon saying my car was ready. They told me things that were good with the car and things of concern but at no time offer a high pressure sales pitch to fix it today.
I picked up my car and the issue had been fixed. Overall outstanding customer service and completion of the work is what made me take the time to write this. They earned a new customer today.
*I am an out of town grandmother who has no “Auto Expertise”. Gratefully, H&I was recommended to me. I do not have enough good words for the service and information that I received. Tucker provided an honest evaluation of the vehicle, and Bryan a generous solution to our problem. Thank You
*H & I did a great job with our car! They were very detailed, and thorough! Wonderful customer service too! Highly recommend!
*H&I is always amazing. Their service and the work performed is top notch. Spencer, John, Chris and the crew, in either location (Mesa or Gilbert) always take care of us and our car. We will never go anywhere else for our car repair needs.
*Took my RAM 2500 in for an alignment after new tires. They were VERY knowledgeable and very professional. They gave plenty of updates on the progress and the before and after link to the actual alignment is outstanding! Looks like I found and new place for the automotive repairs that I can’t do!!! Thanks!!
*After asking for oil change location suggestions, i decided to go with H&I. I’ll definitely be taking the car back for service again. I got a fun flash light for my key chain and some thank you goodies in my car afterwards. The service was amazing and they text the paperwork for you. It had an extremely clean and comfy lounge to wait for the van. My only complaint is that they are not open on the weekends to take the other vehicle. Definitely recommend them If you are Looking for a place to go.
*You always go above and beyond to get to the root of the problem no matter how complicated it is. I appreciate that way of doing business. Thanks for always doing a great job and no need to change a thing…:)
*What I like most is the diagnostic service that is provided and what I also like are the pictures that are included.
*Although I have only been there twice with two different vehicles, I will use this shop exclusively. The work performed and Customer service was outstanding.
*The consistency of exceptional service I experience every time I come. From the quality of the work to the courteousness and friendliness of the staff.
*Keep doing what your doing. Professional and friendly.
*Very good experience. My issues were addressed, the process was very efficient and the price was what I was told. I have found a new place to get my car needs met. Thanks H & I..
*Little on the pricy side for what I normally spend for an oil change. Now that we have 3 high performance vehicles in the family a good oil change is necessary. Will gladly spend the extra money for quality service. Absolutely no pressure to buy things you don’t need or that are on the recommendation list. First time Customer and have found my new shop.
*Jon, Steve and Drew went above and beyond diagnosing the problem with my car. We had been to 4 shops within a year’s time with no diagnosis prior to our visit to H & I. Thanks to all of you for your commitment to your customers
*Pleasure working with these guys at h & i excellent customer service excellent communication skills I’d recommend anyone
*My son’s car has been neglected for some time, but eventually needed acute repairs. Happened to look on Bumper to Bumper site and found H&I was conveniently located. Spoke to Tucker and set up an appointment for the next day. The CV shafts needed replaced and the car was repaired quickly and at what I thought was a reasonable price. They even provided my son with a loaner car! They also provided a list of recommended repairs in order of severity. They were not pushy, but I had them take care of the first one listed right away. Tucker treated my son and I with respect and patience, which I really appreciated. I think I have found a repair shop I can trust.
*Used H&I as a referral from KTAR’s Bumper to Bumper radio program. Pricing was very fair. I’ll use them again.
*I was kept well informed of the progress and items that needed future attention with a report and estimate. I liked that I wasn’t pressured into doing more work, while educated on the need. A repair to my exhaust system and rotation of the tires during the complete inspection was a bonus and I appreciate it. Fixing a recall modification done by Henry Brown service was also a plus. We will bring in our other vehicle when time for service. Jon & Steve were great to work with.
*My vehicle was running rough and I was worried I would get stranded somewhere in this Arizona heat. They were able to fit me in the same day for a job that was serious and lengthy to repair. Not only did I get my vehicle back the same day but with an incredible warranty. Everyone there was very helpful and polite. I know I was right in bringing my vehicle to them and will continue to return for maintenance and/or repairs.
*Can’t say enough about these guys. They are not cheap. Because they are honest. If it needs to be fixed today they say so. If it can wait there is no pressure to fix, they inform you of what and when they think it is best to be done. It’s going on 10 years of my referrals and my patronage. Mesa store is the awesome also. Spencer the owner deserves this new store in Gilbert. Congratulations!
*This place is very refreshing. It’s not the normal treat you like a number shop. These guys take the time to get to know their customers and their needs. I was very pleased and happy when I left even though I got a little bad news about my truck. They are very knowledgeable, professional, and down to earth at the same time. I’ll be back at this shop and not because something was done wrong.
*I’ve been taking my vehicles to H&I for about 5 years now. In addition to regular maintenance, Spencer and his team have gotten me through all kinds of repairs up to and including replacing the motor in my truck, always incredibly communicative throughout the process and making sure any questions I have are thoroughly answered. Tucker and Ryan stay on top of maintenance schedules (I’m a girl, let’s face it, cars are not my strength), and are great company while I’m waiting for my car to be done. Any time I’m asked for a shop for a friend or family member to take their vehicle to, H&I is my immediate go-to, and will continue to be. New or used, I have no intention of taking any vehicle I own anywhere else for maintenance or repairs as long as Spencer has his doors open. Thanks for all your hard work guys!
*I appreciated the time taken answering my many questions; the friendliness of the staff including the mechanic; the professionalism, detailed report and discussion of preventive maintenance. In addition, as I waited in the comfortable front lobby, I overheard conversations with employees, vendors, and customers, handled with great respect. They presented integrity and trustworthiness.
*Mark, Tucker, and Spencer were amazing and went above and beyond in helping get my vehicle fixed!! Spencer runs a great shop and I will be taking my vehicle here for now on. I would definitely recommend this shop to family and friends.
*These guys are amazing! They have my car done in short amounts of time while doing high quality work. Rates are very good and budget friendly.
*H&I are the best. Excellent customer service with the most professional staff. Their new state of the art facility is one of the best and their reasonable prices definately are key for me to want to go back for the maintenance of my vehicles.
*So happy to have stumbled upon this automotive shop! I was able to get a same day appointment for an oil change. Very friendly, honest staff and reasonably priced services! I love that they sent a digital inspection of my car (including pictures of the areas of concern or repairs needed) via text message and did not try to force the suggested services. I will definitely be back! Thanks H&I Automotive!
*This is my new favorite auto service center! It is so refreshing to have a normal oil change performed without being pressured to buy services that you don’t immediately need, nor can afford, right now. Even though they did a thorough job in evaluating my Odyssey, no one EVER pushed me to have the recommended services performed after I said “not at this time”. They respect the notion that “no means no”, LOL. I dealt with John and Drew and couldn’t have been happier! Both of them are awesome professionals in their field. I’ll definitely take my Odyssey back to them and will be recommending them to my friends and family. 🙂
*Excellent service. After doing initial review of my car reviewed with me what they found and recommended what services they would perform if it was their car. They did a great job of keeping me updated on the progress of my car. Wonderful experience I will be back.
Felt good to find an automotive shop where I didn’t feel like they were trying to take advantage of me
*This was the best automotive experience I’ve ever had. This is a business that values customer service.. Taking your car to the shop is something that is usually stressful . I actually left there feeling great about spending nearly $1000 on my car( shocking I know. ) Great job guys! I will never go anywhere else. Thank you for such a great experience !